Our principal consultant has a Master's degree in Statistics from Iowa State University, as well as a Master's degree in Industrial/Organizational Psychology from Bowling Green State University.  She has over 10 years experience using a variety of statistical techniques in Manufacturing, Marketing, Market Research, and Financial Organizations.  Her expertise lies in analytical CRM and marketing analytics, with a knack for understanding customer behavior and relaying that understanding to clients of varying technical levels.  Her "hobby" is Process Improvement, and she is a Certified Quality Engineer through the American Society for Quality (ASQ).